Description
Service Excellence Award recognizes a business that consistently delivers outstanding customer service. No matter the industry, this business is known for treating customers with professionalism, respect, and care. They take the time to understand their customers' needs, respond promptly, and provide a positive experience from start to finish. Their commitment to exceptional service has earned the trust of their customers and built a strong reputation within the community.
Requirements
- Business must have been in operation for at least two years as of September 1, 2026.
- Be a business located within the South Okanagan (Penticton, Summerland, Naramata, Kaleden, Okanagan Falls, Oliver, Osoyoos)
- Open to businesses only. Registered non-profit organizations and charities are not eligible.
Criteria
| Criterion | Weight |
|---|---|
| Positive Customer Service | 25.0% |
| Understanding Customer Needs | 20.0% |
| Professionalism, Respect & Care | 20.0% |
| Learning from Feedback | 15.0% |
| Building Trust & Reputation | 20.0% |